Contact, shipping, returns

Museum Klooster Ter Apel
Boslaan 3-5
Phone number: +31 (0)599 581370
KVK: 02067308
VAT: NL809302068B01
Terms & Conditions
Privacy statement

Do you have a question about your order or our products?
Send an email to

Shipping with PostNL to the Netherlands, Belgium & Germany. Delivery in 3-5 business days. Since we depend on the services of PostNL, the delivery time may be longer. We will keep you informed by email.

Not satisfied with the product?
Register your return by sending an email to State your name, order number and the reason for the return. Then return the item at your own expense to the address below and we will refund the total amount within 7 days.

Museum Klooster Ter Apel
Postbus 139
9560 AC Ter Apel (The Netherlands)

Return within 14 days of receiving your order. Opened or used products cannot be returned.

Local pick up
Did you choose to collect your product(s) at our store? You will receive an email when your product(s) is/are ready to pick up. We are open from Tuesday to Saturday from 11:00 to 17:00 and on Sunday and public holidays from 13:00 to 17:00. We are closed on Monday, Carnival Saturday, King's Day, Christmas Day, New Year's Eve and Day.